Returns & Exchanges
RETURNS & EXCHANGES
FREE RETURNS & EXCHANGES IN THE US
If you need to return your items, we will gladly accept unworn, unused items in their original packaging within 14 days of you receiving them.
To start the return process please email us at firstname.lastname@example.org
You can also call us at (914) 428-7032 for any questions regarding your return.
Once we have confirmed your return, ship your item(s) with along with your invoice to:
PO Box 394
Purchase NY 10577
All returns must use our pre-paid labels that we will supply, once we are contacted regarding your return.
If you are returning an item and are not within the US you will have to pay for return shipping with shipping carrier.
Custom Orders & Pre-Order Items
There are no refunds or exchanges on custom orders or pre-order items. Payment is required at the time of the order.
For pre-order items you can return and receive a store credit, but no refund will be given.
Refunds will be applied within 3 business days, but maybe take a little longer to show on your credit card. Once we receive your package you will receive confirmation.
You must place a new order for item you want as replacement and return the other item.
Any questions please email or call and we can assist.
Incorrect Order/Damaged Products
Please contact us immediately! We want to fix it!
Clearance items are FINAL SALE
If we missed anything please email info@madisonclothingny.
call us at (914) 428-7032